If you are paying by credit card, you may register at our secure web registration site.
Links to the secure registration pages are listed under each module description at the left.
Call CPD at (208) 426-1709, and provide your VISA, MasterCard, or Discover.
Boise State University
Ctr. for Professional Development
220 E. Parkcenter Blvd.
Boise, ID 83706-3940
Part 1: $820
Part 2: $545
Part 3: $545
Individual Module: $95 each
Group discounts are available for three or more participants registering from the same organization for the same course.
Increase productivity, improve employee performance, and enhance business interactions through effective management and leadership. The expanded training program consists of three parts, and provides managers with practical tools to improve the performance of their employees and to build a great work place.
Part 1 explores the tools and skills needed to lead, coach, and develop your team.
Part 2 focuses on the skills and tools needed to get results through customer service, effective decision making, problem solving, and improvements in efficiency, and promotion of creativity and innovation.
Part 3 examines how the leader impacts the workplace by understanding emotional intelligence, managing conflict, leading change, and creating trust.
A Boise State University certificate in Applied Leadership is awarded along with CEU's (0.2 per module).
Applied Leadership is a program with modules that compliment and build on each other to provide comprehensive training in the essential skills for managers. You may sign up for each part or choose select modules to address specific topics that are most relevant to you.
Module 1 - The Role of a Leader - 8 a.m.-10 a.m.
As a leader, whether you are a first-line supervisor or a CEO, your job is to influence and motivate your team members. You can apply specific strategies from this workshop to expand the boundaries of your influence and motivate those who report to you.
Module 2 - Leading Across Generations - 10:30 a.m.-12:30 p.m.
For the first time in history, four generations are working together – all with very different perspectives on the work world. Look at how various generations regard work ethics, work/life balance, and communication. Gain tools to effectively manage across those differences to unify your team.
Module 3 - Personality Preferences and their Impacts - 1:30 p.m.-3:30 p.m.
Individuals differ in how they gather information, make decisions, and organize their lives. Identify your preferences and how to bridge the differences between personality types to make your team more cohesive.
Module 4 - Communicating Effectively - 8 a.m.-10 a.m.
When, how, and where you communicate is crucial to your success. Apply proven tools and techniques to initiate and respond to communications more clearly.
Module 5 - Leadership Styles - 10:30 a.m.-12:30 p.m.
Many managers have tried to find the one, best leadership style for all situations. However, to be an effective leader, you must adapt your leadership style to the situation. You'll clarify the four major leadership styles and in what situations each style is preferred.
Module 6 - Legal Skills for Managers - 1:30 p.m.-3:30 p.m.
As a manager, you constantly face new challenges. Many of your actions – from hiring to performance management to terminations – have become core components of employment successes and employment hazards. By becoming aware of legal requirements that impact employment, you will minimize the risk of employment-related claims.
Module 7 - Performance Management: Setting Goals and Appraising - 8 a.m.-10 a.m.
Define the performance management cycle then closely examine two important aspects that go hand in hand: how to set goals and how to hold a performance appraisal meeting. You will gain techniques for appraising both achieving and underachieving employees.
Module 8 - Coaching for Improved Performance - 10:30 a.m.-12:30 p.m.
By skillfully providing constructive feedback, a leader guides employees in becoming self sufficient and performing at their best. Adapt your coaching techniques to promote your employees' optimum performance by building on what is well done, correcting what is marginal and disciplining what is unacceptable.
Module 9 - The Art of Delegation - 1:30 pm - 3:30 pm
he "mechanics" of delegation begin with task assignment. The "art" of delegation includes developing your employees. Use seven delegation steps to increase productivity and staff skills.
Module 10 - Taking Your Team to the Next Stage - 8 a.m.-10 a.m.
All teams go through several stages of development. Through a hands-on activity, you will experience the four stages of team development and discover how to move your team to the optimum performance level.
Module 11 - Customer Service - 10:30 a.m.-12:30 p.m.
In today's world of open communication forums, each customer interaction needs to be "magical." By using 5 simple steps, your team can improve the service and satisfaction of your internal and external customers.
Module 12 - Creativity and Innovation - 1:30 p.m.-3:30 p.m.
Innovation is the process by which change is implemented. Confronted by a challenge or frustration, by a need or a want, we get a creative idea that can start the process of innovation. By supporting the concepts of innovation - idea generation and process improvement – you can empower yourself and your employees to take a fresh look at what you do and how you do it.
Module 13 - Problem Solving - 8 a.m.-10 a.m.
On a daily basis, you encounter problems with operations and processes. You can apply a simple, four-step process to identify problem solutions and use specific tools to make sure your solutions are on the mark.
Module 14 - Decision Making - 10:30 a.m.-12:30 p.m.
As leaders advance, the decisions they face become more complex and require better methods. After determining how you currently make decisions, you can gain new tools to expand your logical and intuitive decision-making techniques.
Module 15 - Lean Process Improvement in the Office - 1:30 p.m.-3:30 p.m.
Each workplace that has encountered reductions in staff needs to decrease duplication and trim waste. By using the basic concepts of "lean process improvement" you can improve the efficiency and results of your workplace.
Module 16 - Emotional Intelligence - 8 a.m.-10 a.m.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. By understanding emotional intelligence, you will be able to monitor your responses and enhance your credibility and ability to influence others as a leader.
Module 17 - Building Trust in the Workplace - 10:30 a.m.-12:30 p.m.
Trust, in simple terms, means inspiring confidence. With the increasing focus on ethics, the character side of trust is an essential competency for leaders. It is by building trust with our employees that we inspire performance. By understanding the leadership trust behaviors, you can assess the relationship you have with your employees to build a great workplace.
Module 18 - Managing Ethics - 1:30 p.m.-3:30 p.m.
Ethics matter. This is true for small day-to-day interactions, as well as large-scale decisions. Managing ethics includes three specific functions: communicate your organization's values, model ethical behavior in yourself, and maintain your organization's specific code.
Module 19 - Leading Change - 8 a.m.-10 a.m.
As they say, change is the only constant. When dealing with change, people go through several stages of transition. Define what you can do as a leader to move people through these stages more quickly and productively.
Module 20 - Conflict Management - 10:30 a.m.-12:30 p.m.
Differences in style and interests can result in conflicts. Assess your primary conflict style and use proven techniques to mediate and turn conflict into productivity.
Module 21 - Negotiating Win/Win Solutions - 1:30 p.m.-3:30 p.m.
Two important factors in successful negotiations are preparation and approach. You'll explore examples of good and bad negotiations, outline what you need to prepare beforehand and discuss how to remove barriers.
Check out the convenient schedules listed above for each workshop.
Yanke Research Park, 220 E. Parkcenter Blvd., Boise, ID
Tricia Burns, Kathy Drury-Bogle
Part 1: $820
Part 2: $545
Part 3: $545
Individual Module: $95 each
Center for Professional Development, 220 E. Parkcenter Blvd., Boise, ID 83706-3940
Phone: (208) 426-1709
Reviewed: May 6, 2013